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QUESTION 150
A single user receives a high amount of inbound voice messages and checks them only via email. The user cannot receive or send messages as the mailbox is full. Which option provides a permanent solution to this problem?
A. message aging policies
B. mailbox size quota
C. multiple mailbox stores
D. call-routing rules
E. restriction tables
Answer: A
QUESTION 151
An engineer receives a report regarding choppy voice quality on a call. The user does not remember the details of the call time or the numbers that were dialed. What should the engineer implement to assist in identifying future issues?
A. Cisco Quality Report Tool
B. Cisco Unified SRST
C. Cisco Unified RTMT
D. Cisco AXL
Answer: A
QUESTION 152
An IP phone that is using PoE shows “unknown” in Cisco Unified Communications Manager. What should the engineer do to restore the phone to service?
A. restart the phone from Cisco Unified Communications Manager
B. reset the phone from Cisco Unified Communications Manager
C. enter **# locally on the IP phone
D. check the network cable and switch port
Answer: D
QUESTION 153
A voice engineer is moving an IP phone from one secure Cisco Unified Communications Manager cluster to another. The phones are not registering to the new cluster. Which task resolves this issue?
A. reset the phones
B. restart the phones
C. delete the CTL file from each phone manually
D. use the Bulk Administration Tool to import the phones
Answer: C
QUESTION 154
Which three features of the Cisco Unified Attendant Console can a user use to streamline the company telephony communications? (Choose three.)
A. promotes a phone call into a video call
B. uses presence status to determine availability
C. reverts back to operator a transferred call
D. provides a conference call with up to 10 participants
E. provides call detail records reports to upper management
F. defines operator working hours and automatically redirect calls
Answer: BCF
QUESTION 155
An end user is running Cisco Jabber on the desktop.
Which two icons must be selected to make a video call? (Choose two.)
A. Contacts icon
B. phone icon
C. person icon
D. message icon
E. web video conferencing icon
Answer: AB
QUESTION 156
Users report that no phone numbers are listed in the corporate directory, but the employee names are listed. Which option must be verified in Cisco Unified Communications Manager Administration to display the directory numbers?
A. The primary extension is configured.
B. The user’s phones are listed as a controlled device.
C. Users are associated with their directory number.
D. The telephone number field has been filled in appropriately.
Answer: D
QUESTION 157
The Cisco Unified Communications administrator has implemented Cisco IM and Presence for the company. An email was sent to all employees requesting that they document any malfunctioning. Employees must navigate to which Cisco Jabber for Windows menu to report functionality issues?
A. Options
B. Show docked window
C. Report a problem
D. Show connection status
E. Show error notifications
Answer: C
QUESTION 158
A Cisco IP phone fails to register with the Cisco CallManager.
Which choice should be checked first to isolate the issue?
A. Cisco Discovery Protocol is enabled on the switch.
B. The phone generates dhcp request packets.
C. The phone generates TFTP request packets.
D. Delete and re-create the phone.
Answer: B
QUESTION 159
A network engineer must set up an end-user account for a SIP device to use for authentication. Which end-user information is used for SIP authentication?
A. account ID
B. password
C. PIN
D. digest credentials
Answer: D
QUESTION 160
A networking administrator needs to add a new user in Cisco Unified Communications Manager. Where must the administrator navigate to accomplish this task?
A. Device Association
B. User Management
C. Application
D. Application User
Answer: B
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